Salary: $110,000.00 – $130,000.00
Someone who has managed Operations in multiple locations is a ‘must have’. Ideally they would have worked in either Senior Living or Hospitality, but would consider someone outside those industries if their process was similar. Sales, Dining, Housekeeping, Maintenance, etc, for 12-15 communities all report to this role.
The simplest definition of our company is that we’re a robust family of more than 300 senior living communities that provides seniors a safe, carefree, all-inclusive retirement lifestyle. But really, we’re so much more than that. As a pioneer, and the nation’s leading provider of Independent Retirement Living, our residents know that they’re experiencing a lifestyle here they couldn’t enjoy anywhere else. We invite you to explore more about our company and to become part of the family. Surround yourself with neighbors who feel like family, staff who go out of their way to make each day special, and a welcoming atmosphere that lets you know you’re right where you belong.
Essential Duties and Responsibilities include the following (other duties may be assigned):
·Must be competent and knowledgeable in operations, policies, and procedures.
·Must be committed to interacting with facility management on a regular basis.
·Has implemented operation’s organization processes and procedures to support company strategic direction.
·Have demonstrated initiatives for improvement in safety, quality costs delivery, and employee relations. .
·Must demonstrate high standards of ethics and personal accountability.
·Monitor the status of each facility in assigned Region.
·Ensure that there is an adequately trained, compensated, motivated, and stable work force, to meet the facilities current and future needs.
·Ensure that each facility has a high quality food-service program that is operating within the facility food-services budget.
·Ensure that all facilities are safe, attractive, well maintained, and operating within the facility maintenance budget.
·Keep appropriate Home Office staff informed on status of all facilities in any given region.
·Maintain close liaison with Company and implement its guidelines. Represent company in the region and act as a liaison with outside partners, investors, and financial institutions.
·Participate in Company Operations staff meetings. Recruit, hire, train, evaluate, and hold regional staff accountable. Develop and initiate regional meetings for Management Team members as needed.
·Budget – Monitor compliance of each facility’s budget and train Management Teams on budget expectations and methods for meeting those expectations without diminishing services. Participate with management team in budget formulation and train Management Teams to find and optimize resources for food, supplies, and services within the company guidelines.
·Marketing – Train Management Teams to give effective tours and follow-up, have effective phone skills, and conduct effective marketing. Monitor facility Management Teams compliance to company marketing plan and on retention resources and effective use of those resources to maximize retention of residents. Train and monitor on the social/activity program.
·Food Service – Train Management Team members in the monitoring of food service for cost control, quality control, menu compliance, sanitary standards, serving standards, portion control, efficiency and effectiveness, and coordination with Companies Food Service requirements.
·Maintenance – Train Management Team members in facility maintenance with regard to monitoring and purchasing service contracts for maintenance and inspections, correcting emergency malfunctions in a facility, development and training in fire and disaster plan, conducting facility inspections, and monitoring the maintenance budget of each facility.
·Human Resources – Train Management Team members in recruiting, interviewing, selecting, training, performance management, conflict resolution, motivating, and retention of facility employees. Also, the training in and adherence to state and federal labor laws. Ensure Management Teams adhere to corporate human resources policy and procedure. Ensure the creation of a team concept among employees and residents.
·Ensure compliance with federal agencies such as Department of Labor, Health Inspectors, EEO, etc.
·Responsible for ensuring new hire and safety orientations are practiced throughout Region.
·Responsible for ensuring federal compliance with agencies such as OSHA, including but not limited to, safety committees, and OSHA posting and corrective actions.
·Ability to identify issues related to EEO/ADA/FMLA, state and federal wage and hour, and employment-related laws and regulations.
·Excellent verbal/written communication skills; ability to make presentations to large groups.
·Ability to provide leadership and perform supervisory duties including hiring, conducting job performance evaluations, and terminating employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
·Bachelor’s degree (B.A./B.S.)
·Minimum of 7 years experience in operations and financial administration or like position and 5 years experience in management supervision.
·Knowledge of and ability to conform to applicable laws, rules, and regulations.
·Proficiency in computer use and relevant software application.
·Knowledge of risk/loss control and prevention through maintenance.
·Knowledge of aspects of marketing, which includes, but is not limited to, sales skills, advertising, census management, and public relations.
·Proven experience in good communications skills with leadership by example.
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