Salary: $130,000.00 – $170,000.00
Client is seeking a Vice President of Client Services (Automotive) to join their team.
A minimum 8 – 10 years of experience in the sale, delivery, and service of data related products and servicesExperience is selling digital based solutions10 years industry experienceStrong business acumen skillsProven track record in executive and / or senior management positions preferably in direct marketing and data related businessesPrefer a master’s degree in business, management, related fields, or equivalent experienceStrong presentation and negotiation skills with C-levelA high degree of travel will be required for this position.
Vice President, Client Services – (0087312) The Vice President is responsible for achieving the company’s strategic and financial objectives in the Business to Business vertical. The VP role will be actively engaged in strategic and operational planning activities for the market. The position reports to the Senior Vice President.
Key Accountabilities:Market revenue and contribution performanceManage B2B account management team to consistently over-achieve on offline and online revenue targetsForecast revenue consistent with company’s monthly and quarterly management forecasting procedures, within +/- 3% of actual resultsDevelop quarterly gap plans that identify opportunities resulting in over achievement of quotas
Actively engage with Business Development to identify and drive new Abacus B2B client signings
Proactively notify senior leadership of forecast changes and market risksDevelop and manage to key performance indicators including:Recommendation ReviewProduct PenetrationData AuditsPre and Post Meeting PreparationCross SellManage customer relationships of all products and services
Serve as the point of accountability for the successful sale and service of all productsLead team in identification and recommendation of cross selling of products/services.
Maintain and develop broker relationships in the B2B marketLead the development of account strategies and annual plans, including:Defining the client/market needs and developing solutionsSetting success measures for client growth, product penetration, and satisfaction
Regularly inspect the practices of account management teams, conduct tactical reviews to identify and maximize client opportunities, regularly review client resultsImplementation of key product and pricing strategiesWork closely with product management to establish new B2B product offerings
Own the negotiation and implementation of pricing strategies.
Customer satisfaction: Ensure team is achieving superior customer satisfaction and service level expectationsWork closely with client service and internal support teams
Work closely with the Model Performance team to ensure the effectiveness, quality, and integrity of all data assets, Alliance business rules, third-party data sources, and processing.
Attract, develop, and retain staffManage team by objectives (MBOs), setting quarterly and annual performance objectives and assessing performance.Conduct development and succession plans for team members and identify high potential performers
Strategic and operating planningParticipate in the strategic planning process for the B2B market, including market and competitive assessments, market sizing and forecasting, development of market specific strategies
Lead the operational planning process, including:Develop market and client revenue plans through a combination top-down market forecasting and bottom-up account planningCollaborate with the leadership team in completing strategic plans as well as preparing performance updates for Quarterly Business Reviews.
Knowledge and Skill Requirements:
-A minimum 8 – 10 years of experience in the sale, delivery, and service of data related products and services
-Experience is selling digital based solutions
-10 years industry experienceStrong business acumen skills
-Proven track record in executive and or senior management positions preferably in direct marketing and data related businesses
-Prefer a master’s degree in business, management, related fields, or equivalent experience
-Strong presentation and negotiation skills with C-level executives
-A high degree of travel will be required for this position.
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