Description

Jenny Castellanos
786-273-8986
E-mail: Jenniferf.Castellanos@gmail.com
QUALIFICATIONS:

Licensed C.A.M
AAS Degree in Criminal Justice
Work very well under pressure
Bilingual English/Spanish with the ability to translate
Ability to prioritize and remain focused on the essence of an issue
Excellent with customer support services
Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

03/16-Present Nordica Condominium Miami, FL
Nordica Condominium is a Luxury 130 Residential Condominium

Property Manager

Provide day-to-day bookkeeping services necessary to pay the bills of the Association
Collect all regular & special assessments due to the Association
Ensures the maintenance and repair of the common areas of the condominium.
Purchase all supplies and materials needed for the maintenance, upkeep, repair, replacement and preservation of the condominium property.
Solicit, analyze and negotiate contracts for services.
Approve bills for services and supplies and ensure payments are made on time.
Maintain the Association’s financial record books, accounts, and other financial related records in connection with sales, mortgages, or other transfers of units.
Prepare an operating budget with explanatory statement for the Association, plus capital reserves as required.
Retain and employ, at the Association’s direction, attorneys, accountants, insurance consultants, tax consultants and other experts and professionals, as services are required.
Maintains appropriate records of all insurance coverage carried by the Association.
Accept applications and references of prospective unit purchasers and facilitate transfers and leases of units.
Prepare, as needed, all payroll file and necessary forms for employment insurance, withholding and social security taxes and all other forms relating to employment of the Association’s employees.
Manage all staffing concerns encompassing employee training, supervision, performance evaluations and compensation recommendations.
Prepare and send all letters, reports and notices as may be requested by the Board of Directors of the Association.
Organize & attend monthly board and Association meetings.
Deposit all funds collected by unit owners and others into a bank account established by the Association.
Perform routine visual property inspections and make recommendations to the Board of Directors as to maintenance and improvements to the common areas of the building.
Provide regular reports to the Board of Directors of the status of pending and completed operations affecting the Association.
Maintain open lines of communication between all property committees, owners and staff in order to develop long term objectives, priorities, budgets, and schedules for any and all property related matter.

01/16-03/16 The Courts At South Beach-CSI Management Miami Beach, FL
The Courts At South Beach is a Luxury 190 Residential Condominium

Assistant Property Manager
Provided management, direction, and leadership to ensure the property is maintained and operated in accordance with all rules and regulations.
Ensure that property improvement and other construction related projects are completed on time and within budget by effectively overseeing all construction projects.
Working closely with the association, Board of Directors to manage and operate the community and ensure a high level of tenant service and achievement of company and property goals and objectives.
Initiates contact with the new resident representatives to coordinate the move-in process, provides an introduction and orientation to the management staff and building, reviews available services, and explain the building rules and regulations.
Coordinate any job performed by contractors engaged by the Association with the day-to-day activities of the Association.
In charge of collections, Prepare statement of accounting notices for past residents.
Making phone calls, sending out reminder notice & demand letters (Delinquency Report.)
Responsible for resolving disputes including payment demands, evictions, deposit demands etc.
Obtaining proposals for projects.
Responsible for dealing with complaints and scheduling maintenance.
Assistant residents with issues or concerns about the Condominium.
Create letters, notices and violations to residents
Assist with payroll and processing Human Resources forms for New Employee Hires.
In charge of getting proposals and quotes for the Condominium projects.
Assist Property Manager with the supervision of Maintenance, Housekeeping and Security.
Responsible for the property in the absence of the Property Manager.

02/15-01/16 Solimar Condominium Surfside, FL
Solimar Condominium is a Luxury 240 Residential Condominium

Assistant Property Manager

Provided management, direction, and leadership to ensure the property is maintained and operated in accordance with all rules and regulations.
Prepare accurate financial records, management reports, and budgets; maintain accurate records of assets, cash balances and availability of funds for projects.
Ensure that property improvement and other construction related projects are completed on time and within budget by effectively overseeing all construction projects.
Assisted in preparing accurate annual budget, maintains accurate financial records. (Request for Proposal with scope of work detailed). And prepares a bid comparison analysis spreadsheet.
Working closely with the association, Board of Directors to manage and operate the community and ensure a high level of tenant service and achievement of company and property goals and objectives.
Initiates contact with the new resident representatives to coordinate the move-in process, provides an introduction and orientation to the management staff and building, reviews available services, and explain the building rules and regulations.
Coordinate any job performed by contractors engaged by the Association with the day-to-day activities of the Association.
Assist in managing a building of 220 unit including 20 cabanas
In charge of collections, Prepare statement of accounting notices for past residents.
Making phone calls, sending out reminder notice & demand letters (Delinquency Report.)
Responsible for resolving disputes including payment demands, evictions, deposit demands etc.
Obtaining proposals for projects.
Responsible for dealing with complaints and scheduling maintenance.
Assistant residents with issues or concerns about the Condominium.
Create letters, notices and violations to residents
Assist with payroll and processing Human Resources forms for New Employee Hires.
In charge of getting proposals and quotes for the Condominium projects.
Assist Property Manager with the supervision of Front Desk, Maintenance, and Security.
Responsible for the property in the absence of the Property Manager.

06/12-02/15 First Service Residential (Harbour House Condominium) Bal-Harbour, FL
Harbour House Condominium is a Luxury 452 Residential Condominium

Assistant Property Manager

Assisted in managing a building of 452 units including 19 cabanas.
On a monthly basis reviewing the delinquency report.
Prepare statement of accounting notices for past residents.
Making phone calls, sending out reminder notice & Five-day demand letters (Delinquency Report.)
Work closely with the attorneys to collect past due assessments.
Assist in budget preparation.
Obtaining proposals for projects
Assist in weekly and monthly reports
Responsible for the property in the absence of the Property Manager.
Assist in accurate financial records year end audit.
A/P prepares accounts payable invoices with work orders and receiving tickets. Stamps and G/L code invoices.
A/R receives maintenance payment, reviews delinquency reports
Coordinates collection to prepare ATP for Attorneys.
Process & Refund tenants their security deposit once they’ve moved out and no damages (common areas.)
Assist with employee payroll, budget preparation, control of records and reports regarding operations, personnel changes.
Process and code all invoices, make sure that all the association invoices are paid on time.
Ensure that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed.
Communicate with Property Managers regarding accuracy of invoices received; that purchase orders are attached and invoices are coded correctly, according to company procedures
Ensure that all invoices received from the properties are approved, entered and paid within a timely manner.
Access computerized financial information to resolve vendor and payment disputes.
Provide accounting support to Property Managers.
Provide general clerical assistance to community office Help residents with any questions and concerns
Worked closely with one of the beautification committee member to ensure that the building flower arrangements make the building look more elegant.
Contribute to cleanliness and curb appeal of the community on continuing basis.
Investigating complaints, disturbances and violations and resolve problems following management rules and regulations.
Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
Maintain open communication with Property Manager and Maintenance Supervisor.
01/11-06/12 Parkview Point Condominium Miami Beach, FL
Parkview Point Condominium is a Luxury 252 Residential Condominiums

Book Keeper
Balancing accounts, processing sales invoices, receipts and payments, checking company bank statements, preparing cash flow statements, dealing with financial paperwork and filing, prepare the profit and loss sheets, A/R, A/P, Bank Reconciliation, Reports for Board and Financial.
Maintains general ledger by transferring subsidiary account summaries.
Prepares financial reports by collecting, analyzing, and summarizing account information and trends.
Inspected property common areas, apartment units and grounds on a regular basis
Offered recommendations to management regarding improvements to the overall operation of the community.
Involved in financial and operational reporting requirements.
Increased the occupancy and kept it steady through-out my employment
Collected all rent payments and provide monthly audit.
Deal with queries from the public and residents.
General administrative and clerical support.
Prepare letters and documents.
Receive and sort mail and deliveries.
Schedule appointments.
Receive maintenance payments from owners.
Assisted in managing a building of 252 units.
Process and reviews all new Association application for residency, reviews contracts and rental lease.
Maintains all property files.
Communicates verbally and in writing with tenants, landlords regarding contracts and any late fees or collection.
Prepares Rental Agreements, collects rental payments.
10/05-06/08 Vistas International Realty Coconut Grove, FL

Contract Administrator

Dealing directly with developers, buyers, escrow agents, closing agents, sales managers, and realtors.
Commission coordinator in order to compile information for the operational systems.
Reviewed and process clients files.
Received money in person and in the mail, endorse all checks immediately upon receipt.
Data entry and MLX Coordinating.
Sent out approval letters and collection notice to clients.
Performed faxing, photocopying and filling duties.
Assisted supervisor with special projects.
Managed client’s files.

08/04- 10/05 Yale Mortgage Miami, FL

Loan Processor

Managed client’s files.
Worked with Underwriters, Brokers and Assist Account Executives.
Data entry, pull comps, and sends out approvals and denials letters to clients.
Verification of judgments, liens, taxes, employment, deposit and mortgage.
Order Appraisal and Submit Files to the Closing Dept.
Performed faxing, photocopying and filing duties.

EDUCATION:
Kaplan University AAS Degree in Criminal Justice
The American School of Mortgage and Banking
Continental Academy
Coral Gables Senior High
Miami Dade Community College
COMPUTER SKILLS: TOPS Software, Calyx Point, LP 35 WPM, Access, Excel, M.S. Word & Works, M.S. Publisher, ACT, M.S. Power Point, FSR Connect, CAMACCT, Oracle, ADP Advantage, Avidxhange, Jenark, Yardi, Building Link, Association Voice.
FOREIGN LANGUAGE: Spanish
Reference Letters, References Available Upon Request.