Please consider me for a client-focused, service business unit leadership role utilizing my extensive customer services / support and business management experience.
I’m seeking a permanent or contract position, and I have over 30 years of client-focused, technology-driven, operations team leadership experience at the GM, VP Ops, Executive Director, and Director levels. In all of my roles I’ve had responsibility for service-unit leadership of technology-based systems, services, and products. I’m dependable, reliable, capable, and a very “quick-study” on systems and devices.
I’ve also been registered with the gaming boards in NV and AR and many tribal jurisdictions around the US (extensive background checks).



346 Scrub Jay Dr.

St. Augustine, FL 32092
Home: 904-940-0719

Cell; 678-232-8658

A proven, Senior-level, Strategic, Service Business Unit leader with history of utilizing technology to deliver profitable, on-going, business operations.
Extensive leadership experience of:

• Technical business / product planning and development / Contract management (SLA contract sales / management / support & vendor contracting / management)

• Multi-location, national, corporate, manufacturing , distribution, and field customer service / support operations

• Business operations strategy / systems development, implementation and support and content / campaign management

• Regional “one-man-band” resource; marketing, sales, CRM, implementation, service, & support.

• Client development and relationship management teams

• Profitable Customer / Client oriented business planning and operations

• Professional Services teams

• Direct P&L

• Strategic, tactical, & operational business planning

• Enterprise-wide application systems development, implementation / integration, support, and IS / IT projects

• Process improvement programs (QA and TQM) and projects resulting in higher levels of client satisfaction and improved profits

• Account & contract management teams (call / client contact center planning, start-up, and management)



July 2011 – Present;

Self-employed business and technology consulting.

• Business and technology plans within the Gaming and Digital Signage markets
January 2009 to July 2011;

TableMAX; VP Operations & Technology reporting to CEO / President

• Development of product configuration / assembly, implementation, service and support programs

• Service and support of existing clients

• Development and execution of new client implementation programs
June 2008 – January 2009;

Self-employed business and technology consulting.

• Business and technology plans within the Gaming marketplace
2001-June 2008
Paltronics; GM-Las Vegas Operations & Director of Professional Services reporting to COO / CFO

• Development of Professional Services programs to enhance revenues and client satisfaction

• CRM in support of Paltronics slot management system

• CRM in support of Paltronics marketing / media delivery system
Las Vegas Gaming Inc.; Director of Engineering Services reporting to CTO

• Technical leadership of PortalVision product development

The AdLine Network (ALN), Atlanta & Las Vegas; Vice President of Operations reporting to CEO

• Technical and business leadership of the AdLine marketing & media delivery product / system
These roles included responsibility for services delivery with United Coin’s Gambler’s Bonus system. I moved to LVGI and Paltronics when the ALN purchase options were transferred to them.
Prior client-focused, service leadership roles with healthcare IT & IS vendors at the VP, Executive Director, and Director levels.